This Privacy Policy transparently describes how mr lucky888 collect, use, store, and protect your personal data. We respect every user's privacy and are committed to keeping your information safe under our care.
All data transmitted between your device and mr lucky888's servers is protected by 256-bit SSL encryption — the same security standard used by leading banks in Malaysia.
Mr lucky888 has never sold, and will never sell, your personal data to third parties for marketing purposes. Your data is used solely for the purposes stated in this Privacy Policy.
You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Your data is stored on servers protected by firewalls, strict access controls, and regular security audits. Only authorised personnel are permitted to access user data.
You may opt out of marketing communications at any time by using the "unsubscribe" link or updating your notification preferences in your account settings.
All your financial transaction records — including deposits via Touch 'n Go, DuitNow, FPX, GrabPay, and ShopeePay — are encrypted and accessible only by you and our licensed finance team.
Quick Summary: mr lucky888 collects your data to manage your account, process transactions, and improve our services. We do not sell your data. You have the right to access and request deletion of your data at any time. All data is protected with 256-bit SSL encryption.
Welcome to the Privacy Policy page mr lucky888. This document explains our data protection practices in a clear and straightforward manner. We believe transparency is the foundation of trust, and we want you to know exactly how your information is handled on our platform.
This Privacy Policy applies to all users who access or use the mr lucky888 Platform, including the website at https://mrlucky888.biz, the mobile application (if available), and all related services we offer. It covers data you provide directly, data collected automatically, and data we receive from legitimate third parties.
By using the mr lucky888 Platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the Platform and contact us to close your account and request deletion of your data.
Mr lucky888 only collects data that is strictly necessary to deliver our services safely and effectively. Below are the categories of data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, MyKad image (for KYC) | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, deposit/withdrawal records, transaction history | Mandatory |
| Platform Usage Data | Betting history, games played, session duration, game preferences | Automatic |
| Technical Data | IP address, browser type, operating system, device data | Automatic |
| Communication Data | Support chat logs, emails sent to us, feedback | Where Applicable |
Important Note: mr lucky888 never collects credit or debit card numbers directly. All payments are processed through licensed, secure payment gateways such as Touch 'n Go eWallet, DuitNow, FPX (Maybank2u, CIMB Clicks), GrabPay, ShopeePay, and Boost — each of which maintains its own security standards.
Your personal data is collected through the following methods:
Mr lucky888 uses your personal data solely for the following legitimate and stated purposes:
Mr lucky888 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, we may share data in the following limited circumstances:
Our Commitment: We have never and will never sell your personal data to third-party advertisers, data brokers, or any commercial entity for marketing purposes without your explicit consent. This is mr lucky888's unwavering commitment.
Protecting your personal data is our top priority. mr lucky888 implements multiple layers of technical and organisational security to ensure your data remains safe at all times:
While we take all reasonable precautions, no security system is 100% foolproof. We therefore encourage you to use a strong password, avoid sharing your login credentials, and notify us immediately if you suspect any suspicious activity on your account.
The mr lucky888 Platform uses cookies and similar technologies to enhance user experience and understand how the Platform is used. Below are the types of cookies we use:
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Required for core Platform functions such as login, session management, and security. The Platform cannot operate without these cookies. | |
| Preference Cookies | Saves your preferences such as language, time zone, and display settings to provide a more personalised experience. | |
| Analytics Cookies | Helps us understand how users interact with the Platform — pages visited most, time spent, and exit points. This data is used in aggregate form with no individual identification. | |
| Performance Cookies | Collects information on Platform performance and enables us to identify and resolve technical issues more quickly. |
You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect Platform functionality. For more information on managing cookies, please refer to your web browser's help section.
As a mr lucky888 user, you have the following rights regarding your personal data. We respect these rights and will respond to any related requests within a reasonable timeframe:
To exercise any of the rights above, please contact us by email at support@mrlucky888.biz with the email subject line "[PRIVACY REQUEST]". We will process your request within 30 calendar days.
Mr lucky888 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law:
When data is no longer required, we securely delete it using disposal methods that comply with industry security standards.
The mr lucky888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from minors.
Child Protection: If you are a parent or guardian and believe your child under the age of 18 has registered for or used the mr lucky888 Platform, please contact us immediately at support@mrlucky888.biz. We will promptly investigate and delete all related data.
Mr lucky888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When we make material amendments, we will:
We encourage you to review this page periodically to stay informed about how we protect your privacy. Your continued use of the Platform after any amendments take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mr lucky888 handles your personal data, our Data Protection Officer (DPO) team is here to help:
For more formal complaints relating to personal data protection, you also have the right to lodge a complaint with the relevant supervisory authority under applicable Malaysian law.
mr lucky888's commitment: We take every privacy enquiry and complaint seriously. Your data is a trust you place in us, and we are committed to handling it responsibly at all times.
Your privacy is our priority. Over 500,000 Malaysian players have trusted mr lucky888 with their data and funds — now it's your turn to experience the difference.